The Kinetic Commerce Platform centralizes client technology stacks and translates existing services into highly customizable connected services, integrations, and experience offerings.
The platform itself allows for a diverse variety of experiential applications including inventory cross-checking, multi-channel database unification, indoor positioning applications, product context retrieving, and more.
Alex M. Chong – Product design lead (interaction & service design, product ownership) on strategic build and implementation of Connected Mall platform within Kinetic Commerce's PaaS, applied to major malls across Canada via Ivanhoe Cambridge Inc.
Lead a team of 4 designers, 6 developers, alongside product management – working directly with integration partners, client workshopping, and content strategy via individual mall properties.
Ivanhoe Cambridge – Canadian real estate company with a portfolio that consists primarily of multi-residential properties, industrial/logistics real estate, shopping centres and office properties.
Retail; Commerce; eCommerce; Fingerprinting; Personalization; Recommendations; Indoor Positioning System; Way Finding; Platform Design; Information Seeking; Multi-Channel; User-Research; Agile Product Development; Beta Testing
The shopping journey is an end-to-end experience that starts with understanding the customer’s shopping preferences. The advantage of online commerce is the ability to customize relevance based on understanding a user’s shopping preferences. What if we combined both: porting the customer’s digital preference profile into their physical shopping experience?